Carolina Handling Service App, a quick response tool designed to streamline requests for service and minimize downtime.
Developed using “first-call fix” technology, the new app uses imaging, geo-tagging, auto-messaging and QR encryption that provides technicians with immediate information about a needed repair. It also offers customers real-time updates about the status of their service calls.
A quick scan of a QR code affixed to equipment and the ability to upload an image of the issue or affected part reduces the time on site for diagnostics, according to James Sanders, Carolina Handling Director of North Operations.
“The Carolina Handling Service App gives our technicians the ability to troubleshoot, and order needed parts before they arrive at a customer’s facility, which results in a faster turnaround on repairs and less downtime,” Sanders explained.
Once a QR code is scanned, auto-messaging technology sends an alert directly to a Carolina Handling technician. QR codes also are linked to back-end data showing the maintenance and repair history of equipment.
The Carolina Handling Service App has been in use on 3,000 pieces of equipment for the past several months.
“The new app was extremely well received during the testing phase,” Sanders said. “Our goal as we roll this out to all of our customers is a 60 percent increase in first-call fixes and a service completion rate that is six times faster.”
For more information on the Carolina Handling Service App, visit carolinahandling.com/information/serviceapp.
ABOUT CAROLINA HANDLING
Founded in 1966, Carolina Handling is one of the Southeast’s leading integrated material handling solutions providers and the exclusive Raymond Solutions and Support Center for North Carolina, South Carolina, Georgia, Alabama and Florida’s Central time zone. The company provides forklifts and automation solutions for manufacturers, warehouses and distribution centers, along with parts, racking, storage, lighting and dock and door equipment.
Headquartered in Charlotte, North Carolina, Carolina Handling operates branch offices in Atlanta, Georgia; Birmingham, Alabama; Greensboro, North Carolina; Raleigh, North Carolina and Greenville, South Carolina; and an Equipment Distribution Center in Piedmont, South Carolina. The company has more than 825 associates. For more information, visit carolinahandling.com.
