Service Team Metrics & Leadership Development
Is your service department struggling to meet its goals? Don’t let common challenges hold your team back. The key to turning things around lies in building a foundation of strong metrics, collaboration, and effective leadership development. Discover actionable strategies to transform your service department into a high-performing powerhouse.
Key Topics Discussed
- Establish key performance indicators (KPIs) that drive results.
- Foster a culture of teamwork and accountability.
- Empower your team with leadership skills that fuel growth.
The comprehensive course, Service Team Metrics & Leadership Development, is presented by Jeff Morris, Corporate Service Manager at Toyota Material Handling Systems, and a seasoned expert in building thriving service departments.
This invaluable resource is available exclusively to MHEDA members through the MHEDA Learning Management System. Whether you’re looking to elevate your current team or tackle persistent challenges, this course provides the tools and insights you need to succeed.
Ready to Take the Next Step? Register today at www.mheda.org/lms and start building a service department that exceeds expectations!
About Jeff Morris
Jeff started his career in the material handling industry in 1988 as a service technician. He obtained Toyotas’ Gold level technician certification and ASE certification in six specialties. He currently serves as the Corporate Service Manager overseeing three Georgia locations. Jeff works directly with the Service Managers, Warranty Administrator and Corporate Technical Trainer to develop and improve our service operations. Jeff continues to work with Toyota Technical Services, Toyota Customer Quality Engineering Group, Toyota Warranty Advisory Council and Toyota Service Advisory Council.
